payment of the travel price there is no claim to the use of travel services or delivery of the travel documents. Bookings have to be guaranteed either by pre-payment by valid Visa/Mastercard credit or debit card ( number, expiry date, CVC, name of cardholder) or separate bank transfer after receiving invoice. Non-guaranteed bookings won't be accepted!

2.3. If the customer fails to pay in the agreed terms of payment, PÁTIO shall be entitled to withdraw from the travel contract after a reminder and to charge the customer with cancellation costs in accordance with Section 5. PÁTIO might charge additional dunning costs.

3. Change of travel services

3.1. Changes to essential travel services from the agreed content of the travel contract, which become necessary after conclusion of the contract are only permitted if the changes are not significant and do not affect the overall layout of the trip.

3.2. Any warranty claims remain unaffected, as far as the changed services are flawed.

3.3. PÁTIO is obligated to inform the customer about significant changes in service immediately after becoming aware of the reason for the change.

3.4. In the event of a substantial change in a substantial travel service, the customer is entitled to withdraw from the travel contract free of charge or to demand participation in an at least equivalent trip, if PÁTIO is able to offer such travel for the customer at no extra cost. The customer must assert these rights immediately.

4. Price increase

PÁTIO reserves the right to change the price agreed in the travel contract accordingly in case of extraordinary price increases. An increase is only permitted, if there are more than 4 months between the conclusion of the contract and the agreed travel date and the circumstances leading to the increase did not occur before the conclusion of the contract and were not foreseeable.

PÁTIO must immediately inform the customer of the reason for the change. For price increases of more than 5%, the customer is entitled to withdraw from the travel contract without any fees. The customer must immediately announce the withdrawal after notification of the price increase.

5. Cancellation by the customer before departure / cancellation costs
5.1. The customer can withdraw from the trip at any time prior to departure. The resignation must be declared in writing to PÁTIO’s address indicated in these conditions. If the trip was booked through a travel agency, the withdrawal can also be explained to the travel agency.

5.2. If the customer steps back before the start of the journey or if he does not start the journey, PÁTIO loses the right to the travel price. Instead, as far as the resignation is not in the responsibility of PÁTIO or due to a case of force majeure, PÁTIO can demand adequate compensation for the travel arrangements just made.

5.3. PÁTIO has graded the compensation, taking into account the closeness of the date of withdrawal the travel contract, as a percentage of the travel price, taking into account any savings when calculating the compensation. The compensation will be calculated as follows after receipt of the customer's declaration of withdrawal:

Accommodation & Horse Holidays: 59-22 days (50%), 21-10 days (80%), 9-0 days/no-show/non-refundable rates (100%).
Day horse and nature activities: Customers receive a full refund with 48 hours and 50% refund with 24 hours notice of cancellation before the activity. Customers will receive a full refund in case PÁTIO cancel due to weather or other circumstances. No-shows (100%).

For all Horse and Nature Activities: Cancelations due to force majeure i.e. metrological conditions are announced by PÁTIO and are free of any penalties. If the horse trail participant shows less experience as announced, we reserve our right to reject the rider of the booked trail. If available, we try to offer a lower level trail ride. A price difference won’t be refund. In case of no availability, no refund. In case the participant exceeds the previous communicated max. body weight, we will reject the rider of the booked trail, no refund.

5.4 Individual agreements only in written form.

5.5. In any case, the customer can give a prove to PÁTIO that it has incurred no damage at all or much less than the lump sum demanded by it.

5.6. PÁTIO reserves the right to demand a higher compensation above lump sums, provided that PÁTIO can prove that it has incurred considerably higher expenses than the applicable cancelation fees. The customer can provide a suitable substitute participant at any time.

6. Booking Changes

6.1. A claim of the customer after conclusion of the contract for changes regarding the travel date, the travel destination, the place of travel, the accommodation or the mode of transport does not exist. If a rebooking is possible and is still carried out at the customer's request, PÁTIO may charge a rebooking fee of € 30 up to the 60th day of the cancellation stage stated in the cancellation fees.

6.2. Rebooking requests of the customer, made later, can be, if they are possible at all, only after resignation of the travel contract in accordance with Section 5 to the conditions specified there and a simultaneous re-registration. Not applying to rebooking requests causing minor costs.

7. Unused service

If the customer doesn’t use individual travel services offered to him for personal reasons (ex. due to early return or for other reasons), he has no claim to a pro rata refund of the travel price.

8. Resignation due to non-achievement of min. number of participants
PÁTIO may withdraw if a min. participant number is not reached in accordance to these provisions:

a) The min. participant number and the latest date of cancellation by PÁTIO must be specified in the specific travel advertisement.

b) PÁTIO indicates the min. participant number and latest withdrawal period in the confirmation.

c) PÁTIO is obliged to immediately notify the traveler of the cancellation, if it is established that the journey will not be carried out due to the min. participant number.

d) A cancellation of PÁTIO later than 4 weeks before departure is not permitted.

e) In the event of a cancellation, the customer may request to participate in an at least equivalent other trip if PÁTIO is in a position to offer such a journey from its offer at no extra cost to the customer. The customer must assert this right immediately after the cancellation of the trip by PÁTIO. If the trip is not carried out for this reason, the customer will receive back payments of the travel price.

9. Termination for personal behavior reasons

9.1. PÁTIO may terminate the travel contract without notice, if the customer disturbs sustainably despite a warning from PÁTIO or if he behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified.

9.2. Termination is particularly permissible, if it proves that the customer made false statements about his personal circumstances, in particular his weight, his equestrian training and his equestrian skills and thereby put at risk himself, the co- traveller or the realization of the trip gets difficult or risky. The same applies, if the customer culpably violates professionally recognized equestrian rules in the field of equipment, safety measures or the handling of the horse.

9.3. If PÁTIO terminates, it reserves the right to the travel price; however, it must credit the value of the saved expenses and any benefits deriving from any other use of the unused service, including any sums reimbursed by the service providers.

10. Duty of the customer to report a defect during the journey; Termination of the travel contract by the customer
10.1. The traveler is obliged to immediately report any defects of the journey to PÁTIO using the contact details given below. Claims of the traveler shall not be canceled, if the complaint due to the traveler is omitted without fault.

10.2. If the trip is significantly affected by a lack of travel, the traveler may terminate the contract. The same is valid if, as a result of such a defect, the journey can not reasonably be realized by him for a good reason. Termination is only permissible, if PÁTIO received a reasonable period of time specified by the traveler to change the situation. It is not necessary to set a time limit if the remedy is impossible or denied by PÁTIO or its agents, or if the immediate termination of the contract is justified by a particular interest of the traveler.

11. Check-in & Check-out time

Check-in 3PM-7:30PM. After this time rooms can booked out. Later check-in only after previous request. Guests who arrive before can move into their available room as early as possible. Valid passport and filling of registration form is required. Check-out until 11 AM. Late check-out until 6 PM plus 50% after 6 PM 100% of the agreed room price. Late check-outs are available on request subject to room availability.

12. Further information

Rooms are non-smoking. Guests breaching the smoking ban, will be charged for ensuing costs. The guest is liable towards the Lodge for all damages and losses which were made by him or his accompanying people, without the hotel having to prove their fault. No pets. PÁTIO has no strict responsibility for property kept in the guest rooms. No parties.

13. Limitation of liability

The contractual liability of PÁTIO for damages is limited to the legal conditions in Portugal.

14. Time-limited assertion of customer claims after the end of the journey; Limitation of claims of the customer
Claims for non-contractual realization of the travel needs to be delivered from the customer within one month of the contractual date of termination of the journey.

15. Choice of law and jurisdiction

For customers, exclusively the Portuguese law is agreed for the entire legal and contractual relationship between the customer/traveler and PÁTIO. The place of jurisdiction is Horta, Faial, Portugal.

Tour operator: PÁTIO Turismo Lda.
Travel Brand: PÁTIO
Managing Director: Victor Hucke
Int. VAT Nr.: PT 510360076

Address:

Quinta do Moinho • 9900-341 Horta • Faial • Azores • Portugal

Telephone: +351 292 946 805

E-mail: booking@patio.pt